Frequently Asked Questions

As with everything, there are questions that get asked very frequently. Here's a selection that get asked about once every few days, along with some of the answers. You can (and should) still contact us if your question isn't on here, though... our friendly staff would love to hear from you. 

How much does shipping cost?

We now proudly offer calculated shipping at checkout. Which means cheaper prices and accurate shipping quotes based on the items weight and your shipping location. You save more the more you buy as our prices are not inflated to include this cost. We can now ship out of the country as well! 

How long does shipping take?
We are currently shipping out orders same or next business day. Some orders may take longer to be shipped out and delivered. Please note that the carrier supplied transit time estimated at checkout does not include our handling time & is based on your location. If a specified delivery date is needed, please contact us before purchase and we will suggest a delivery method and confirm that your order will be delivered to you promptly. 

What are Grab Bags?

Grab Bags are bags/boxes that will contain random items based on the items that you choose to include in your grab bag/box. We then put in random items into the grab bag to assure it's of greater value than what you paid. We cannot guarantee the item you want will be in the grab bag as it will be completely random. It all depends on when you order and the selected bag/box. Fulfill your collection and curiosity, get one today! 

Are our products licensed?

We take the utmost care to only sell Licensed Official products to support the anime industry.
For a full explanation of why you shouldn't buy bootlegged merchandise visit The Pirate Anime FAQ

Do you charge a restocking fee?
Yes, only if your order is unable to be delivered due to insufficient address/no such address by the carrier. Since we ship to the address provided to us we highly recommend making sure address is correct before proceeding. The restocking fee is 15% and the original shipping cost will not be refunded. If your item arrived damaged or is the incorrect item a restocking fee will not be charged. If this is the case please Contact Us

My order did not go through, but why was my card payment charged?

Your card account may show pending authorization but this is not a charge.  As the order was canceled the pending Authorization hold can take approximately 1-8 days to be removed, depending on your card issuer. 

 

Return Policy:

We offer free returns within 30 days of delivery. Please contact us and a return shipping label and instructions will be sent to you. If an item is damaged during transit please Contact Us with your order # along with pictures of the damage. We will then send an exchange or refund depending on stock.

Cancellation Policy: 
We understand that you would like to cancel your order, things happen! If your order has not already shipped and it is within 3 business days of purchase your order will be canceled and refunded in full. If your order has not shipped and is over 3 business days please Contacting Us.