Frequently Asked Questions

As with everything, there are questions that get asked very frequently. Here's a selection that get asked about once every few days, along with some of the answers. You can (and should) still contact us if your question isn't on here, though... our friendly staff would love to hear from you.

How much does shipping cost?

We now proudly offer calculated shipping at checkout. Which means cheaper prices and accurate shipping quotes based on the items weight and your shipping location. You save more the more you buy as our prices are not inflated to include this cost. We can now ship out of the country as well!

How long does shipping take?
We normally expect most order to be delivered within 1-2 weeks based on shipping speed. We do take an additional 1-3 business days to process and package your order. COVID-19 has delayed us and we are extending our processing time to meet expectations. 

What are Grab Bags?

Grab Bags are bags/boxes that will contain random items based on the items that you choose to include in your grab bag/box. We then put in random items into the grab bag to assure it's of greater value than what you paid. We cannot guarantee the item you want will be in the grab bag as it will be completely random. It all depends on when you order and the selected bag/box. Fulfill your collection and curiosity, get one today!

Are our products licensed?

We take the utmost care to only sell Licensed products to help support the anime industry.
For a full explanation of why you shouldn't buy bootlegged merchandise visit The Pirate Anime FAQ

Return Policy:

We do accept returns within 30 days of delivery. If an item is damaged during shipment or if you would like to return an item please Contact Us with your order # along with a picture of the damage (if possible). We will then send a refund or exchange depending on stock.